Data Deletion Policy
Lukla Outdoor

Effective Date: Feb 1, 2025

At Lukla Outdoor, we value your privacy and are committed to ensuring that your personal data is handled responsibly. This Data Deletion Policy outlines the process for requesting the removal of your personal information from our systems.

1. Scope

This policy applies to all users of Lukla Outdoor who have provided personal data through our website, mobile application, or other digital services.

2. Types of Data That Can Be Deleted

Users can request the deletion of the following data:

• Personal identification details (name, email, phone number, address, etc.)
• Account information
• Purchase history (subject to legal retention requirements)
• Payment details (stored securely by third-party payment processors)
• Communication records (emails, chats, or customer service interactions)

3. How to Request Data Deletion

Users can request the deletion of their personal data by:

• Sending an email to [support@luklaoutdoor.com] with the subject line "Data Deletion Request."
• Logging into their account and submitting a deletion request through the account settings.
• Contacting our customer support team via call at +977 9876123456.

4. Processing Timeframe

Upon receiving a request, we will:

• Acknowledge the request within 5 business days.
• Verify the user's identity to prevent unauthorized deletions.
• Complete the deletion process within 30 days, subject to legal and regulatory retention requirements.

5. Exceptions to Data Deletion

In some cases, we may not be able to delete all requested data due to:

• Compliance with legal or regulatory obligations (e.g., tax, fraud prevention, financial records).
• Ongoing transactions or unresolved customer service issues.
• Security and fraud prevention measures.

6. Third-Party Services

Some data may be shared with third-party service providers (e.g., payment processors, shipping partners). Users should contact these providers directly to request deletion of their data if required.

7. Contact Information

For any questions regarding this policy or to submit a data deletion request, please contact us at: Lukla Outdoor
luklaoutdoor.com.np
Email: [luklaoutdoor.np@gmail.com]
Phone: +977 9801358078 

We reserve the right to update this policy as necessary. Please check our website periodically for any changes.

Last Updated: Mar 14, 2025